I keep getting an error message. What should I do?

Many technical issues related to software applications can be solved by performing a clean re-installation. Below is a step-by-step procedure to cleanly uninstall and reinstall a PerformerSoft program.

To uninstall old version:

1. Make sure the program is closed. (If the program icon is in your system tray, right-click on its icon and choose "Exit."
2. From the "Start" menu, (usually in the bottom left of the screen), select "Control Panel."
3. From the Control Panel, select "Programs and Features" (in Windows XP, this is titled "Add or Remove Programs".)
4. Locate the entry for the PerformerSoft program in your list of installed applications.
5. Click once on this entry and then click on Remove or Uninstall. This will start the Wizard to uninstall the program.

To delete any remaining application data:

1. From the Start menu, select and click "Run."
2. Type in the following: %appdata%
3. A window with several folders will pop up. Double-click on the PerformerSoft folder and delete any content within.
4. From the Start menu, select and click "Run" again.
5. This time, type in the following: %programfiles%
6. Find the PerformerSoft folder and delete the sub-folder within it for the program you have just uninstalled.

To Reinstall your software, simply double-click the software file you bought and downloaded, and begin the installation process as described in Step 1 of this manual.

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